Capabilities and limits
Learn where generative AI can help, where it can fail, and why confident output is not proof of accuracy.
Responsible AI at Work
Teach employees to use workplace AI without giving away judgment.
Beginner-friendly education for teams using Microsoft 365 Copilot and other approved AI tools for everyday work.
The learning path
Understand. Prompt. Verify. Govern.
The program starts with ordinary workplace tasks and adds the safeguards employees need before AI-assisted output is shared, relied on, or used to change a record.
Clear instructions
Use goal, context, approved sources, and expected format to create useful drafts without oversharing.
Human review
Check facts, citations, calculations, tone, recipients, and policy requirements before use.
Approved boundaries
Follow organizational rules for data, tools, decisions, records, escalation, and prohibited uses.
Responsible use curriculum
Practical safeguards for everyday AI use.
Examples use fictional or approved nonsensitive information. Training does not require employees to upload confidential records.
- Microsoft 365 Copilot and approved-tool boundaries
- Prompting for summaries, checklists, drafts, and meeting preparation
- Confidential, personal, regulated, and proprietary information
- Hallucinations, bias, citations, and source verification
- Human approval before sending, deciding, or changing records
- Shadow AI, unsafe automation, incidents, and escalation
Practice scenarios
Begin with low-risk, draft-only work.
Teams can practice responsible use without turning AI into an autonomous decision-maker.
Morning routine
Prepare for the day
Summarize an approved calendar, draft a meeting checklist, and identify questions requiring human follow-up.
Communication
Create a reviewed draft
Draft a neutral update using approved source material, then verify accuracy, audience, and tone.
Manager review
Test an approval boundary
Decide whether an AI-assisted task may proceed, needs more evidence, or should return to a manual process.
Important boundaryTraining supports AI literacy and governance objectives. It does not certify an AI system, guarantee compliance, or replace legal, privacy, HR, quality, records, compliance, or security review.
Build practical AI literacy
What should employees know before the next Copilot prompt?
We can start with a beginner employee session, a manager workshop, or one approved workflow.